CANDLE SHIPPING NOTICE

First, we'd like to take a moment to suggest adding extra insurance. usps + ups aren't known for their careful handling of our products. Although we do pack them very well, breakage might happen. If this occurs, you'll need to file a claim with your shipping carrier directly as we are not responsible for the package after it leaves us. If your address is not reachable by UPS, they'll transfer to USPS. When this happens, if you choose a ground saver option, you'll be forfeiting your insurance. Please check out with UPS ground, not ground saver, to avoid any future delays if and when you need place a claim. We are not responsible for broken candles due to the mail carrier's mishandling of the package.

As spring + summer approaches, the heat is turning up. Candles obviously melt with heat. We’ll be adding insulating packaging (which explains the $2 upcharge for handling) however it might not be enough depending on where you live. We suggest checking out with a faster shipping rate and sticking to UPS as their trucks are usually cooled which helps prevent melting. We also suggest turning on notifications for your tracking numbers so you’ll be notified when your package arrives and avoid leaving it out in the sun.

All orders under $100 that are shipped with USPS or UPS have insurance automatically added. You’re more than welcome to file a claim with them if your order arrives damaged. We are not responsible for the candle once it leaves our house so if your order is higher, we suggest adding extra insurance so you don’t have the possibility of losing money.

We cannot offer replacements due to our candles being limited releases. (basically, we don’t have backups)

C A N C E L L A T I O N S & R E F U N D S

Full refunds are issued to customers who cancel their order within 3 business days of their initial purchase. If you cancel within the first 7 days of your initial purchase (and your item has not been shipped) you're eligible for an 85% refund plus a full refund on your shipping costs.

D I S C L A I M E R

Moon Street cannot guarantee the outcome of any ritual or spell with the use of our products. The products are only intended for use as aids in spiritual and ritual work We have your best intentions at heart. We sincerely hope that each of our guests have a positive and insightful experience with our products.

We accept no responsibility or liability for the effectiveness of the products sold by Moon Street. None of our products can replace services, advice, or products by trained professionals in, but not limited to, medical, legal, and financial fields. For advice or treatment always contact a qualified professional.

Do not leave incense, candles and/or charcoal disks burning unattended.

Always keep candles in a safe place away from flammable objects, children, and pets. Use a fire safe dish or plate to set candles on.

When you purchase and/or use a our products, you agree to fully release, indemnify, and hold harmless, Moon Street, its principals, owners, personal representatives, consultants, employees and assigns from any claim or liability whatsoever and for any damage or injury, personal, financial, emotional, psychological or otherwise, which you may incur arising at any time out of or in relation to your use of the Products sold on this website.

Many herbs/supplements contain ingredients that have strong biological effects, and such products may not be safe in all people. If you have certain health conditions and take these products, you may be putting yourself at risk. Your health care professional can discuss with you whether it is safe for you to take a particular product and whether the product is appropriate for your needs. Moon Street does not prescribe any treatment, nor diagnose any condition, any information on our page, product label or packaging has not been evaluated by the Food and Drug Administration and is for educational purposes only.